Exchange & Refund Policy
Q. What is your return policy?
A. Currently we only offer only exchanges or store credit. The following rules apply to any order returned.
~Absolutely no returns or exchanges on cloth Mama pads or nursing pads
~For jewelry items: Contact us (via email) for an exchange authorization number within 3 days of receiving your order. (We feel that our items are clearly pictured, clearly stated and described and that 3 days is plenty of time to discover if your order will fit your needs or not)
~ Buyer pays shipping of exchange order. Unless we messed up and sent the wrong order. If this is the case we will reimburse your shipping costs only after we have received the order back.
~Order MUST be unused and in the same perfect condition you received it in. Any items damaged in the return shipping will not be credited.
~Order MUST be Insured and post marked within 48 hours of receiving the Return Authorization Number. We insure your order when we mail it out and we expect it to be insured when its sent back. We will not issue any money back on any order that is lost in the mail that was not insured. If it is insured and it gets lost then the post office will be responsible for the lost order.
~We will email you when we have received your order back. We will contact you in regards to your exchange order.
**IF ANY ORDER IS RETURNED WITHOUT CONTACTING US FIRST For an Exchange/Return Authorization number, we will charge a 25% restocking fee** and you will receive a store credit with us.
Q. What if there is a problem with my order?
A. Email us immediately at email@example.com. Please give us your order number and your full name. Please tell us exactly what is wrong with your order. If an item is defective, we will replace it. If item we sent you the wrong item by mistake, we will reship the correct order. We work very hard to make sure these mistakes do not occur but we are human and do occasionaly make errors.
Thank you for your questions, we appreciate hearing from our customers.